Shipping policy

Order Processing & Manufacturing

All custom 3D printed items, metal photo frames, and engineering prototypes are manufactured in-house at our workshop in Najafgarh, New Delhi. Please allow 1 to 3 business days for manufacturing and quality inspection before dispatch. Complex or large-batch orders may require additional lead time — we will notify you proactively via email or WhatsApp if this applies to your order.

Domestic Delivery Across India

We partner with trusted express courier services (Bluedart, Delhivery, DTDC, Speed Post) to ship orders nationwide. Estimated transit times after dispatch:

Delhi NCR: 1 – 2 business days
Metro Cities (Mumbai, Bangalore, Hyderabad, Chennai, Kolkata): 2 – 4 business days
Tier 2 & Tier 3 Cities: 3 – 5 business days
Rest of India / Remote Areas: 4 – 7 business days

Delivery timelines are estimates and may vary due to courier capacity, local holidays, or force majeure events. We are not liable for delays caused by courier partners once the shipment is dispatched.

Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on the delivery pincode, package weight, and dimensions. Free shipping may be available on orders above a specified cart value — please refer to the active offer at checkout.

Order Tracking & Notifications

Once your package is dispatched, a tracking number and courier portal link will be sent directly to your registered email address and phone number. You can also track your order in real time through the courier's website using the AWB (Airway Bill) number provided.

Special Handling for 3D Printed & Fragile Items

All orders are carefully packed with protective cushioning and bubble wrap to minimise transit damage. Fragile or large metal photo frames are double-boxed for additional safety. Despite our best efforts, transit damage can occasionally occur — please refer to our Return & Refund Policy for the mandatory unboxing video requirement and damage claim process.

Address Accuracy

Please ensure your delivery address, flat/house number, landmark, pincode, and phone number are accurate at the time of ordering. The Layer Company is not responsible for failed deliveries or returns caused by incorrect or incomplete address information provided by the customer. Re-dispatch fees may apply in such cases.

Contact Us for Shipping Queries

Email: hello@thelayercompany.com
WhatsApp: +91 89497 33614
Workshop Address: The Layer Company, Mahesh Garden, Najafgarh, New Delhi 110043, India
Operating Hours: All Days, 10:00 AM – 6:00 PM IST

Last Updated: September 2025 · The Layer Company