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+91 89497 33614
The Layer Company

Refund policy

Strict No-Cancellation Policy

Because all custom 3D printed items, engineering prototypes, and metal photo frames initiate automated slicing, material allocation, and machine setup immediately upon order placement, orders cannot be cancelled, modified, or refunded once placed. Please carefully verify your CAD files, quantities, material selection, and delivery address before completing checkout.

No Returns on Custom Fabricated Products

Due to the bespoke, made-to-order nature of our 3D printing, rapid prototyping, and sublimation services, we do not accept returns or exchanges for:

  • Change of mind or buyer's remorse
  • Incorrect size or specification selected by the customer
  • Errors in customer-supplied CAD files or reference images
  • Colour variation due to screen calibration differences

Damaged or Defective Goods โ€” Free Replacement

If your order arrives visibly damaged in transit, broken, or exhibits a manufacturing defect, we will provide a free priority replacement subject to the following mandatory condition:

๐Ÿ“น Mandatory Claim Requirement: An uncut, unedited, continuous unboxing video โ€” recorded from start to finish, clearly displaying the sealed package and shipping label before opening โ€” is required as proof of damage or defect. Claims submitted without a qualifying unedited unboxing video will be automatically rejected without exception.

To raise a claim, send the following to hello@thelayercompany.com or WhatsApp +91 89497 33614 within 48 hours of delivery:

  • Your uncut unboxing video
  • Your order number
  • Clear photographs of the damaged item and packaging

Upon verification, a priority replacement will be dispatched within 24 to 48 hours.

Refund Processing (Approved Cases Only)

In cases where a replacement is not feasible (e.g., item is out of stock), an approved refund will be processed to the original payment method within 5โ€“7 business days from the date of approval. Refunds are initiated to the original mode of payment (UPI, credit/debit card, net banking) as used at checkout.

Pre-Sale CAD Consultation & Prototyping

For complex custom manufacturing or prototype projects, we recommend a pre-production consultation at no additional cost. Reach out to us at hello@thelayercompany.com or WhatsApp before placing your order to discuss specifications, tolerances, and material suitability.

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Last Updated: September 2025 ยท The Layer Company

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